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FAQ

If you have any questions

you can find answers here

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  • 01 What products are available? icon back

    We have dozens of strains growing and you’ll find a rotating selection of several strains on our menu daily. You'll also find a variety of quality edibles and infused-products such as lotions, tinctures, capsules, and vape pens.

    Our menu is updated daily and can be found here for Northampton, here for Brookline, and on our Facebook page.

  • 02 Are marijuana accessories available at the dispensary? icon back

    We have a variety of accessories for medical marijuana use available for purchase, including glass pipes, vaporizers, rolling papers, and more.

  • 03 Are any of your edibles gluten-free? icon back

    Our gluten-free edibles include the Dose Nugget, Dose Bar, and Dose Lozenge

  • 01 How do I get started? icon back

    A good place to start is our NETA Patient Handbook! Click here. Or visit us! Click here for our Brookline page. Click here for our Northampton page.

  • 02 Is there a guide for choosing the best product for me? icon back

    We've gone ahead and created a guide to help you better understand our products and choose the best one for you. Click here to learn more about what NETA has to offer.

  • 03 How much medical marijuana am I allowed to purchase? icon back

    MA law allows a registered patient to purchase up to 10 ounces for his/her medical use in a period of 60 days.

  • 04 Can I see my purchase history? icon back

    There are a couple of ways to check out your purchase history – the first is to log into your Virtual Gateway (VG) account and click on the “My Purchases" link. This will show you a complete list of everything you have purchased. Besides this, you can get this information by visiting NETA or giving us a call at either dispensary (Northampton: 413-727-8415; Brookline: 617-841-7250.)

  • 05 I have my medical recommendation from another state. Can I use it to purchase medicine in MA? icon back

    Only patients and caregivers who are registered with the MA Department of Public Health will be permitted to visit dispensaries to purchase marijuana for medical use.

  • 06 My registration has been approved and I have received my temporary, paper Program ID card. Am I able to visit? icon back

    Yes. Once your registration has been approved and you are able to print your temporary Program ID you may visit us. Just note that temporary ID will expire 4 weeks from the date that your registration is approved.

  • 07 Do you have any new programs for new patients? Do you have any discount programs? icon back

    Click here to learn more about NETA's New Patient Program, Referrals Program and Financial Hardship Program.

  • 08 Can I travel with my medicine? icon back

    Yes, just in Massachusetts. Because of Federal Laws as well as MA DPH regulations, it is currently illegal to cross any state lines in any form of transportation with your medicine.

  • 01 Where do NETA products come from? icon back

    We produce 100% of our products in-house, from seed to patient.

  • 02 Are all of your plants grown from seed? icon back

    Yes, we began with our initial germination, as per DPH regulations. We continue our cultivation through cloning.

  • 03 What does TAC stand for? icon back

    TAC stands for Total Assayable Cannabinoids, also referred to as Total Active Cannabinoids. It is the sum of all tested cannabinoids in each specific batch of flower. This includes: THC, THCA, CBD, CBDA, CBC, CBG, and CBN.

  • 04 Why is there a pesticide warning on some of your products? icon back

    We (and all dispensaries in MA right now) are required by the DPH to have this pesticide warning because the labs are not able to fully test up to the standards the DPH has set.

  • 01 When are you open? icon back

    NETA Brookline is open 10am-6:45pm Monday – Saturday, 12pm-4:45pm Sunday. Our address is 160 Washington St. Brookline, MA. To learn about the easiest ways to travel to this dispensary, click here.

    NETA Northampton is open 10am-6:45pm, 7 days a week. Our address is 118 Conz St. Northampton. We have tons of parking and are right off of 91. To learn about the easiest ways to travel to this dispensary, click here.

    NETA Brookline and NETA Northampton both offer walk-in service for all registered, qualifying MA patients. NO APPOINTMENT NECESSARY. Just come on by.

  • 02 Are you open on holidays? icon back

    NETA is open every day of the year except for Thanksgiving and Christmas Day.

  • 03 Do I need an appointment? icon back

    No appointment necessary. Just come on by.

  • 04 What do I need to bring when I visit NETA? icon back

    If you're a qualified registered patient, just bring your patient registration card (or your valid temporary printout) AND your valid government issued photo ID. New patients will fill out a few quick forms and then you're ready to make a purchase.

  • 05 How can I pay? icon back

    We accept cash as well as any debit or credit card that has a PIN. Most people know their debit card PIN but not everyone knows their credit card PIN. If you would like to utilize your credit card, we would encourage you to contact your credit card company to set up a PIN beforehand. Our system works like an ATM, so generally if your card works at an ATM, it should also work at our dispensary. And again, there is always cash.

  • 06 Do you offer an Express service? icon back

    The express option is referring to our in-store system of expediting your order. This is a great option for patients who are already relatively familiar with our products.

  • 07 Can I bring my friend inside NETA? icon back

    Due to DPH regulations, we are only allowed to let registered MA MMJ patients and caregivers into the building. Should you bring a new MA MMJ patient to NETA, you’ll be able to benefit from our Referrals Program and receive $49 off of $50 or more.

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