FAQ

A good place to start is our NETA Patient Handbook! Click here. Or visit us! Click here for our Brookline page. Click here for our Northampton page.

Adult Use? Be sure to browse our Adult Use info page!

We've gone ahead and created a guide to help you better understand our products and choose the best one for you. Click here to learn more about what NETA has to offer. Read Page 18 of our Patient Handbook for even more guidance.

While we cannot provide medical advice, we do try to work with patients on symptom relief and provide helpful information based on anecdotal notes from our patients. Every person is different, and various therapies might be effective for one person but provide a different experience for another.

The best course of action for you to take is to talk to your health care provider - either your primary care physician, or a doctor who specializes in cannabis treatment. We have many in Massachusetts which can be found on our Certification info page, click here.

We also encourage you to research online for this information.  Using your specific cancer and 'cannabis' as key words, you may find many articles, both anecdotal and scholarly that may help you in understanding what type and mode of use may be right for you. From there, you can view our online menu to see if we have similar products available for recreational patrons.

MA law allows a registered patient to purchase up to 10 ounces for his/her medical use in a period of 60 days. Additionally, there are no NETA-imposed purchasing limits for medical patients.

There are a couple of ways to check out your purchase history – the first is to log into your Mass CIP account and click on the “My Purchases" link. This will show you a complete list of everything you have purchased. Besides this, you can get this information by visiting NETA or giving us a call at either dispensary (Northampton: 413-727-8415; Brookline: 617-841-7250.)

Your privacy is important to us. MA regulations restrict dispensaries from retaining more information than necessary to complete a sale. Simply put, NETA does not store or ask for any personal of identifying information for adult use marijuana purchases. For your piece of mind, our ID scanners do not store any personal identifying information. Once your ID is validated, the only information saved by our scanners is state/country/city and age.

Yes. Once your registration has been approved and you are able to print your temporary Program ID you may visit us. Just note that temporary ID will expire 4 weeks from the date that your registration is approved.

Click here to learn more about NETA's New Patient Program, Referrals Program and Financial Hardship Program.

Yes, just in Massachusetts. Because of Federal Laws as well as MA CCC regulations, it is currently illegal to cross any state lines in any form of transportation with your medicine.

Generally, both of our dispensaries host drives. Our Northampton location primarily serves Western MA communities and organizations, while our Brookline location focuses on groups in Eastern MA. The best way to see what drives are currently happening is to check out our NETA Cares Facebook page. Medical patients are able to contribute items for a one-time 10% off coupon.

Only patients and caregivers who are registered with the MA Cannabis Control Commission will be permitted to visit dispensaries to purchase marijuana for medical use.

Patients from out of state can still visit NETA to make a purchase. Be sure to bring your state-issued ID showing you are 21-years or older. Of note, out-of-state patients will be subject to the adult use 20% tax.

NETA Brookline is open to medical patients from 10am-10pm Monday – Friday, 9am-10pm Saturday-Sunday. Our Adult Use hours are Monday through Saturday, 10am until 7:45pm, and Sunday from 12pm-5:45pm. Our address is 160 Washington St. Brookline, MA. To learn about the easiest ways to travel to this dispensary, click here.

Both medical patients and adult use customers must place a Reserve Ahead order and schedule a pick up time to shop at NETA Brookline. Walk in full service remains closed. Please arrive on time for your scheduled pick up - it will ensure we are able to maintain adequate social distancing for our staff, customers and patients.

NETA Northampton is open 8:00am-10:00pm, 7 days a week. Our address is 118 Conz St. Northampton. We have tons of parking and are right off of 91. To learn about the easiest ways to travel to this dispensary, click here.

Both medical patients and adult use customers must place a Reserve Ahead order. No pickup window is required. Walk in full service remains closed. Additionally, medical patients at NETA Northampton have a Curbside Pickup option.

NETA is open every day of the year except for Thanksgiving and Christmas Day. NETA Brookline is also closed on Memorial Day.

If you're a qualified registered patient, just bring your patient registration card (or your valid temporary printout) AND your valid government issued photo ID. To register as a new patient with NETA, click here.

Adult Use: When visiting either of our locations, be sure to bring a valid, government-issued ID showing you are 21-years or older. For more information, click here.

Any adult 21+ with a valid, government-issue ID can visit and purchase from either our NETA Northampton location or NETA Brookline location, including those who live out of state. Additionally, all Adult-use purchase limits are the same for both in-state and out-of-state customers.

Of Note: Although we are able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.

Yes, Adult Use means that anyone 21 or older is allowed to visit the dispensary with a valid state ID.

Massachusetts does not offer any reciprocal medical license and only residents of Massachusetts can register as a patient within the Medical Marijuana Program and purchase items marked only for our patients.

That said, any adult, 21+ with a valid ID, including those from out of state, may visit and purchase from our locations as an adult-use recreational customer. You can find information on our products and our menu here: netacare.org/reserveahead

Although we will be able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.

We apologize for the inconvenience! There may have been a glitch in our system. The best way to take care of this is to refresh your cache. Generally, this solves many issues. You can clear your cache by holding the Shift key plus clicking on the Refresh button on your browser. Another option you could try is opening Reserve Ahead in a different browser.

If after clearing cache, you find you are still unable to add product for Medical Only, please contact us here with your P#: [email protected]

Sometimes, various email services automatically sort our emails to you. Try checking your spam folder, or Promotions tab.

If you have not received any initial confirmation email, please submit another order. If the second order goes through, the first order was not processed.  If you are unable to submit another order that means your first order is being processed, and you should receive an email soon.  Occasionally, Reserve Ahead orders placed under a guest account are not received, this is an issue we are currently working on resolving.

If you still did not receive a confirmation email, you can give us a call or write us an email at [email protected]

Parallel and NETA have entered into an agreement for Parallel to acquire NETA. We chose each other very carefully, as we wanted to ensure that our partnership would be one based upon an aligned set of values and reputable track records.

Founded in 2014, Parallel is one of the fastest growing health and wellness companies. With operations in Florida, Texas and Nevada, Parallel brings a broad portfolio of high-quality brands to meet the needs of individuals who choose the natural medical relief, wellness enhancing or lifestyle enjoyment benefits of cannabis products. Parallel offers a wide variety of medical, health and wellness products in multiple delivery options, including vaporizer pens, tinctures, oral sprays, topical creams, time released trans-dermal patches, and soon-to-be-launched soft gels.

NETA will continue its operations at all levels in Massachusetts, including the availability of established brands - a continuity of service that is good news for MA patients, customers and community partners. Our patients remain our #1 priority, and this new partnership will be to their benefit. Both Surterra and NETA share a commitment to serve patients and customers with the best customer experience possible.

We accept debit cards and cash, as well as CanPay app payments.

We’ve partnered with ZipLine to deliver technology that enables you to link your checking account with the CanPay App so you can pay for your purchases electronically instead of using cash.

You will need to contact the CanPay Consumer Helpline at 877-564-5174 for assistance.

Yes, after three failed login attempts your account will be locked for security. Please call the Customer Helpline at 877-564-5174 to regain access to your account.

Most banks do not charge for ACH transactions. This is the same method that is currently used for paying mortgage payments, car payments and any authorized debits from your bank account. It is possible that some banks may charge a monthly fee for such services so please check with your bank for details. Charges will apply from your bank and from CanPay if your transaction is returned as unpaid (NSF, Account Closed/Frozen, etc.). Our return fee will be the maximum amount permissible by state law. This fee is separate from any fees that your bank may impose for such returns.

If I conduct a transaction and I do not have sufficient funds in my account, what will happen?

First, you should not conduct a transaction if you are aware that you do not have sufficient funds to cover the face amount of the transaction. If you do, your bank will return the transaction and your card will be deactivated until you make good on your purchase. Returned transactions also result in a “Return Fee” permissible by state laws. CanPay, or assigned agents, will try to electronically collect the face amount of the transaction and the associated Return Fee on two attempts. In the event that the company cannot collect through normal electronic means, your account will be flagged and referred to a collection service and your membership may be cancelled.

CanPay validates your enrolled bank account information to ensure that we have the correct account number. We do so by submitting a deposit to your bank account. The “challenge deposit” is a test to confirm the validity of the account. The enrolled card is not activated until this deposit verification process is completed.

The Automated Clearing House (ACH) Network is a highly reliable and efficient nationwide batch-oriented electronic funds transfer system governed by the NACHA Operating Rules that provide for the interbank clearing of electronic payments for participating depository financial institutions. The Federal Reserve and Electronic Payments Network act as ACH Operators, central clearing facilities through which financial institutions transmit or receive ACH entries.

Once you have applied, the information that you provide will undergo a validation process. This process could take up to three business days. You will be notified of your CanPay account status and program details through subsequent email messages.

Once you have enrolled, click here to log in to the member portal and manage your account. Select and click on the account number you use to make purchases, and then click the header ‘UPDATE MY EMAIL PREFERENCES’, select ‘No, do not send me emails’, and click ‘Update’ button.

We’re sorry to hear it. Please take a copy of your email receipt back to the retailer where you made the purchase for assistance.

An email receipt for each transaction is sent to the email you used to setup your account. You can also login to your account and see historical transactions there.

Our system relies heavily on email communication to all customers. Your email address becomes your login to manage your account. An email address is also required to make updates to your account information and to provide the ability for you to review your transactions. It is also necessary to retrieve and/or change your PIN.

Yes, CanPay employs the latest security technology. Additionally, your Payment PIN generated in the CanPay app can only be used one time and expires within 30 minutes after it is requested.

Your CanPay PIN is the 4-digit PIN you created when you joined CanPay.

If your account was put on hold because your checking account had insufficient funds, please call 877-564-5174 to initiate the necessary funds transfer. Once you’ve paid any outstanding balances, your CanPay account can be reactivated and you can continue to use CanPay at your favorite stores.

The card brands and banks that issue your credit cards do not allow their cards to be used to make cannabis purchases, regardless of it is legal in your state or not. CanPay is the first debit payment app that can be used at cannabis retailers.

CanPay can only be used at approved retailers. We are constantly expanding the retailers where you can use CanPay, but feel free to encourage your favorite retailer to sign-up for CanPay.

Transactions made with this card that exceed the balance in your checking account may result in overdrafts and associated fees, regardless of whether you have opted to allow overdrafts with respect to debit cards issued by your financial institution.

Yes, CanPay is free to sign up for and free to use.

No, there are no costs to you when you make payments with CanPay.