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FAQ

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  • 01 What products are available? icon back

    We have dozens of strains growing and you’ll find a rotating selection of several strains on our menu daily. You'll also find a variety of quality edibles and infused-products such as lotions, tinctures, capsules, and vape pens.

    Our menu is updated daily.

    Be sure to use our Reserve Ahead web app. Make your selection anywhere. Orders are usually filled within 15-20 minutes. Pick up before closing.

  • 02 Are marijuana accessories available at the dispensary? icon back

    We have a variety of accessories for medical marijuana use available for purchase, including glass pipes, vaporizers, rolling papers, and more.

  • 03 Are any of your edibles gluten-free? icon back

    Our gluten-free edibles include: Dose Bar, DLine Bar, Dose Capsules, DLine Capsules, DLine Chews, Dose Cubes, DLine Cubes, DLine Lumens, Elevation Oil, DLine Gems, Dose Lozenges, Dose Nuggets, DLine Nuggets, Tincture, Lotion, and Suppository.

    In fact, the Dose Brownie is the only edible that contains gluten.

  • 04 What are the NETA limits of the day? icon back

    While the state's limit is 1 oz flower OR 5 Grams of concentrates - or any combination of the two - we have implemented additional, temporary limits to ensure widespread access.

  • 05 Can I make multiple visits if I don’t reach the 1oz state limit? icon back

    Purchase limits imposed by the state and NETA are per transaction, and as such, it is possible for a customer to visit the dispensary more than once in a single day. That said, state law also prohibits an individual from possessing more than one ounce of marijuana or five grams of concentrate outside of their home. So - if you hit your limit in your first visit and wish to return, you should ensure that you are first safely storing your purchase at home to avoid personal conflict with the law. Please note, this is not legal advice. For questions, please consult with your own legal counsel.

  • 06 When can I expect X product to be back on the menu again? icon back

    While we strive to have all of our products on the menu daily, it is possible that items occasionally run out. If there is a particular product you are looking for, you can reach out to us via email to get an estimate of when these products might be available again. Otherwise, keep checking back to our menu - it may be that these products are waiting to be tested and will appear on our menu again soon.

  • 07 Is there more information about CBD products? icon back

    Yes! Many of our patients and adult use patrons have reported relief using CBD products. You can learn more about CBD in our Consumer Guide. Check out our menu for CBD, 1:1 and 4:1 CBD:THC options, available in edibles and cartridges.

  • 08 How can I purchase a RUBI battery on Reserve Ahead? icon back

    Currently, our Reserve Ahead web app features our RUBI pods available for purchase. Don’t forget a battery when you visit! Ask when you arrive at the Express pickup register, you’ll be able to purchase a battery at the dispensary.

  • 09 Defective Products: Unspecified. icon back

    We stand by our products 100%. If you find a product is defective, or does not give you the results you desire, feel free to return to the dispensary with the product, along with your receipt (medical patients do not need a receipt) and ID. Go right to the security at the door, and let them know you are there for a return. We will be happy to troubleshoot the products and, if necessary, we will offer an exchange.

  • 10 Defective Products: APEX. icon back

    We're sorry to hear you're having trouble with having with your APEX cartridge. While it is difficult to diagnose the problem over the internet, there are a few things you can try before declaring it defective. Occasionally, we have seen cartridges that need to be slightly loosened in order to make a good connection to the battery. Loosen the cartridge a little bit at a time and test the button. You may also want to clean the connections - with the battery off, using a swab with isopropyl alcohol, clean the bottom of the cartridge as well as the chamber on the battery where the cartridge sits.

    If you are still unable to use the cartridge as expected, feel free to return to the store with your receipt and the battery and cartridges and we will be happy to assist with an exchange. Skip the line and go directly to the door and let staff know why you have returned. They will be happy to get you to the right register to clear up this issue.

  • 11 Defective Products: Non-Medical Products. icon back

    There are some non-medicated products we are able to troubleshoot and exchange at the dispensary. For some other products, you will have to work directly with the company.

    • Products we can exchange/troubleshoot in-store: RUBI, NETA batteries (Apex Power, RemPen Slim & Twist batteries, Globe & Straight atomizers), Storz & Bickel (Volcano Classic & Digital)
    • Products we cannot exchange/troubleshoot in-store: Galaxy Enails (GalaxyEnail), Grenco Science (G Pen Elite), kuLi (kuLi kit), Puffco (The Peak)
    • Products that are final sale: PAX Labs (Pax2), Grinders

  • 01 How do I get started? icon back

    A good place to start is our NETA Patient Handbook! Click here. Or visit us! Click here for our Brookline page. Click here for our Northampton page.

    Adult Use? Be sure to browse our Adult Use info page!

  • 02 Is there a guide for choosing the best product for me? icon back

    We've gone ahead and created a guide to help you better understand our products and choose the best one for you. Click here to learn more about what NETA has to offer.

  • 03 I have this disease – help me choose? icon back

    While we cannot provide medical advice, we do try to work with patients on symptom relief and provide helpful information based on anecdotal notes from our patients. Every person is different, and various therapies might be effective for one person but provide a different experience for another.

    The best course of action for you to take is to talk to your health care provider - either your primary care physician, or a doctor who specializes in cannabis treatment. We have many in Massachusetts which can be found on our "doctor map" at http://www.netacare.org/map.

    We also encourage you to research online for this information.  Using your specific cancer and 'cannabis' as key words, you may find many articles, both anecdotal and scholarly that may help you in understanding what type and mode of use may be right for you. From there, you can view our online menu to see if we have similar products available for recreational patrons.

  • 04 How much medical marijuana am I allowed to purchase? icon back

    MA law allows a registered patient to purchase up to 10 ounces for his/her medical use in a period of 60 days.

  • 05 Can I see my purchase history? icon back

    There are a couple of ways to check out your purchase history – the first is to log into your Virtual Gateway (VG) account and click on the “My Purchases" link. This will show you a complete list of everything you have purchased. Besides this, you can get this information by visiting NETA or giving us a call at either dispensary (Northampton: 413-727-8415; Brookline: 617-841-7250.)

  • 06 I’m going to make an adult use purchase, what information of mine do you retain? icon back

    Your privacy is important to us. MA regulations restrict dispensaries from retaining more information than necessary to complete a sale. Simply put, NETA does not store or ask for any personal of identifying information for adult use marijuana purchases. For your piece of mind, our ID scanners do not store any personal identifying information. Once your ID is validated, the only information saved by our scanners is state/country/city and age.

  • 07 I have my medical recommendation from another state. Can I use it to purchase medicine in MA? icon back

    Only patients and caregivers who are registered with the MA Department of Public Health will be permitted to visit dispensaries to purchase marijuana for medical use.

  • 08 My registration has been approved and I have received my temporary, paper Program ID card. Am I able to visit? icon back

    Yes. Once your registration has been approved and you are able to print your temporary Program ID you may visit us. Just note that temporary ID will expire 4 weeks from the date that your registration is approved.

  • 09 Do you have any new programs for new patients? Do you have any discount programs? icon back

    Click here to learn more about NETA's New Patient Program, Referrals Program and Financial Hardship Program.

  • 10 Can I travel with my medicine? icon back

    Yes, just in Massachusetts. Because of Federal Laws as well as MA DPH regulations, it is currently illegal to cross any state lines in any form of transportation with your medicine.

  • 01 Where do NETA products come from? icon back

    We produce 100% of our products in-house, from seed to patient.

  • 02 Are all of your plants grown from seed? icon back

    Yes, we began with our initial germination, as per DPH regulations. We continue our cultivation through cloning.

  • 03 What does TAC stand for? icon back

    TAC stands for Total Assayable Cannabinoids, also referred to as Total Active Cannabinoids. It is the sum of all tested cannabinoids in each specific batch of flower. This includes: THC, THCA, CBD, CBDA, CBC, CBG, and CBN.

  • 04 Why is there a pesticide warning on some of your products? icon back

    We (and all dispensaries in MA right now) are required by the DPH to have this pesticide warning because the labs are not able to fully test up to the standards the DPH has set.

  • 01 When are you open? icon back

    NETA Brookline is open 10am-6:45pm Monday – Saturday, 12pm-4:45pm Sunday. Our address is 160 Washington St. Brookline, MA. To learn about the easiest ways to travel to this dispensary, click here.

    NETA Northampton is open 8:00am-10:00pm, 7 days a week. Our address is 118 Conz St. Northampton. We have tons of parking and are right off of 91. To learn about the easiest ways to travel to this dispensary, click here.

    NETA Brookline and NETA Northampton both offer walk-in service for all registered, qualifying MA patients.

    NETA Northampton is also open to adults that are 21-years and older. Be sure to bring your valid, government-issued ID.

    NO APPOINTMENT NECESSARY. Just come on by.

  • 02 Are you open on holidays? icon back

    NETA is open every day of the year except for Thanksgiving and Christmas Day.

  • 03 What do I need to bring when I visit NETA? icon back

    If you're a qualified registered patient, just bring your patient registration card (or your valid temporary printout) AND your valid government issued photo ID. New patients will fill out a few quick forms and then you're ready to make a purchase.

    Adult Use: When visiting our Northampton location, be sure to bring a valid, government-issued ID showing you are 21-years or older. For more information, click here.

  • 04 How can I pay? icon back

    We accept cash as well as any debit or credit card that has a PIN. Most people know their debit card PIN but not everyone knows their credit card PIN. If you would like to utilize your credit card, we would encourage you to contact your credit card company to set up a PIN beforehand. Our system works like an ATM, so generally if your card works at an ATM, it should also work at our dispensary. And again, there is always cash. We do not accept Visa gift cards.

  • 05 Do you offer an Express service? icon back

    The express option is referring to our in-store system of expediting your order. This is a great option for patients who are already relatively familiar with our products.

  • 06 I am from out of state, can I make a purchase? icon back

    Any adult 21+ with a valid, government-issue ID can visit and purchase from our NETA Northampton location, including those who live out of state. Additionally, all Adult-use purchase limits are the same for both in-state and out-of-state customers.

    Of Note: Although we are able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.

  • 07 I am a medical patient with a medical ID from out of state – is MA reciprocal? icon back

    Massachusetts does not offer any reciprocal medical license and only residents of Massachusetts can register as a patient within the Medical Marijuana Program and purchase items marked only for our patients.

    That said, any adult, 21+ with a valid ID, including those from out of state, may visit and purchase from NETA at our Northampton location as an adult-use recreational customer. You can find information on our products and our menu here: netacare.org/reserveahead

    Although we will be able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.

  • 08 Do you have any charity drives happening? icon back

    Generally, both of our dispensaries host drives. Our Northampton location primarily serves Western MA communities and organizations, while our Brookline location focuses on groups in Eastern MA. The best way to see what drives are currently happening is to check out our announcement bar on the NETA Cares page. Medical patients are able to contribute items for a one-time 10% off coupon.

  • 09 Are there lines today? What is the wait time? icon back

    We do expect that wait times will become shorter as the days go by, with weekends remaining busy for the time being. At present, Mondays through Wednesdays remain slower during the daytime. Lunchtime and after 4pm tend to see more business. If avoiding the line is a priority, we suggest using our Reserve Ahead web app. Note: This question is not updated with real times or waits.

  • 10 I tried calling, but no one answered and I was unable to leave a voicemail. icon back

    We apologize for your not being able to get through by phone. We are experiencing an extremely high volume of calls for information, with the addition of Facebook and Instagram followers who can no longer use the social platforms as a primary way to communicate with us.  We are currently working on a better solution for the phone calls. We appreciate your patience and understanding in the meantime.

  • 11 Reserve Ahead is down or isn’t working for adult use. icon back

    We apologize for the inconvenience! Our Reserve Ahead web app (Northampton) is available for both medical patients and adult use consumers when we open for the day at 8 AM. It is available for same-day purchases. Our Reserve Ahead web app (Brookline) is available for medical patients when we open for the day, Monday-Saturday, at 10 AM, and Sunday, 12 PM.

    Sometimes, we receive an increased amount of orders on our adult use side (250+ orders), and have to temporarily disable Reserve Ahead to catch up with fulfillment. However, in these instances, our medical patients are still able to access Reserve Ahead with little to no interruption. We encourage you to keep checking back to the page every once and awhile.

  • 12 I am unable to login or add items to my cart for some reason (adult use in Northampton + medical). icon back

    We apologize for the inconvenience! There may have been a glitch in our system. The best way to take care of this is to refresh your cache. Generally, this solves many issues. You can clear your cache by holding the Shift key plus clicking on the Refresh button on your browser. Another option you could try is opening Reserve Ahead in a different browser.

    If after clearing cache, you find you are still unable to add product for Medical Only, please contact us here with your P#: [email protected]

  • 13 I did not receive the confirmation email after I registered for Reserve Ahead (adult use in Northampton + medical). icon back

    Sometimes, various email services automatically sort our emails to you. Try checking your spam folder, or Promotions tab. If you still did not receive a confirmation email, you can give us a call or write us an email.

  • 14 What is happening? I heard NETA was acquired by Surrterra Wellness. icon back

    Surterra Wellness and NETA have entered into an agreement for Surterra to acquire NETA. We chose each other very carefully, as we wanted to ensure that our partnership would be one based upon an aligned set of values and reputable track records.

  • 15 Who is Surrterra Wellness? icon back

    Founded in 2014, Surterra Wellness is one of the fastest growing health and wellness companies. With operations in Florida,Texas and Nevada, Surterra brings a broad portfolio of high-quality brands to meet the needs of individuals who choose the natural medical relief, wellness enhancing or lifestyle enjoyment benefits of cannabis products. Surterra offers a widevariety of medical, health and wellness products in multiple delivery options, including vaporizer pens, tinctures, oral sprays, topical creams, time released trans-dermal patches, and
    soon-to-be-launched soft gels

  • 16 What will happen for NETA in Massachusetts? icon back

    NETA will continue its operations at all levels in Massachusetts, including the availability of established brands - a continuity of service that is good news for MA patients, customers and community partners. Our patients remain our #1 priority, and this new partnership will be to their benefit. Both Surterra and NETA share a commitment to serve patients and customers with the best customer experience possible.

Thank you for booking your NETA consultation.

Please check your email for confirmation of the Retail Location and Time that you have requested. We look forward to meeting you!

Is there a line?

Last Updated at 11:30 AM

brookline
No / Little Line
northampton
PATIENTS You won't have to wait in line. Just come on in! ADULT USE Now Open! Lines are significantly shorter compared to opening week. In fact, for several hours on most weekdays, there is no line outside at all. Consider using our Reserve Ahead web app (NETACARE.ORG/RESERVEAHEAD) - most of the time there is little to no line outside for Reserve Ahead pickup orders.