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01 What products are available?
We have dozens of strains growing, and you’ll find a rotating selection of several strains on our menu daily. You'll also find a variety of quality edibles and infused-products such as lotions, tinctures, capsules, inhalers, suppositories, and vape pens.
Our menu is updated daily.
Be sure to use our Reserve Ahead web app. Make your selection anywhere. Orders are usually filled within 30 minutes. Pick up before closing.
02 Do the APEX, RemPen and RUBI vaporizers need a battery?
Yes, batteries for these cartridges can be purchased in-store as well as on Reserve Ahead.
03 Are any of your products vegan?
Many of our products are vegan, including: Dose + D-Line Chocolate bars, D-Line Drops, Elevation Oil, D-Line Gems, MI Inhaler, Allay Lotion, Dose Lozenges, D-Line Lumens, Shatter, Suppositories, Wishing Well Tincture, Wax, and all vaporizer cartridges.
04 Are any of your products gluten-free?
We are deeply committed to cleanliness and sanitation in our production kitchen. Our staff are trained on how to avoid cross contamination through strict food safety practices and our entire current line-up of edibles and infused products are gluten/wheat free.
05 What are the NETA limits of the day?
While the state's limit is 1 oz flower OR 5 Grams of concentrates - or any combination of the two - we have implemented additional, temporary limits to ensure widespread access. Please look at our menu or Reserve Ahead for daily limits.
06 Can I make multiple visits if I don’t reach the 1oz state limit?
Purchase limits imposed by the state and NETA are per transaction, and as such, it is possible for a customer to visit the dispensary more than once in a single day. That said, state law also prohibits an individual from possessing more than one ounce of marijuana or five grams of concentrate outside of their home. So - if you hit your limit in your first visit and wish to return, you should ensure that you are first safely storing your purchase at home to avoid personal conflict with the law. Please note, this is not legal advice. For questions, please consult with your own legal counsel.
07 What is the Difference Between Dose and D-Line?
The difference between D-line and Dose edibles is the type of cannabis concentrate infused. D-line products are made with our ultra pure distillate, while Dose products are made with food grade wax. Many patients report that edibles made with distillate have a faster onset and a stronger effect. As always, we encourage you to start low and slow whenever taking an edible. If you are interested in purchasing Indica, Hybrid or Sativa Dose products, we encourage you to become a Massachusetts Medical Marijuana Patient. We have more information on becoming a patient on our website here.
08 When can I expect X product to be back on the menu again?
While we strive to have all of our products on the menu daily, it is possible that items occasionally run out. If there is a particular product you are looking for, you can reach out to us via email to get an estimate of when these products might be available again. Otherwise, keep checking back to our menu - it may be that these products are waiting to be tested and will appear on our menu again soon. Please feel free to reach out to [email protected] for more information.
09 Can I submit a Reserve Ahead order and pick it up in a few days?
No, Currently our Reserve Ahead Web Feature is only available for same day pickup or next day pickup. All orders placed after 9 PM will be available for pickup the next day.
10 Why is a product on the In Store Menu and Not Reserve Ahead?
When a product reaches a low availability, we remove it from our Reserve Ahead menu. This is done to prevent customers from ordering something on Reserve Ahead, that has recently been sold out in store. When this happens the product becomes an in store only special. To resolve this issue, please feel free to submit a Reserve Ahead order then ask about the products you didn’t find in store at the counter. If they are still available, our staff will be happy to add them to your order. https://netacare.org/reserveahead/
11 Is there more information about CBD products?
12 NETA Exchange Policy.
We stand by our products 100%. If you find a product is defective, or does not give you the results you desire, feel free to return to the dispensary with the product, along with your receipt (medical patients do not need a receipt) and ID. Go right to the security at the door, and let them know you are there for a return. We will be happy to troubleshoot the products and, if necessary, we will offer an exchange.
Medical patients do not need a receipt for an exchange.
13 APEX Troubleshooting.
While it is difficult to diagnose the problem over the internet, there are a few things you can try before declaring it defective. Occasionally, we have seen cartridges that need to be slightly loosened in order to make a good connection to the battery. Loosen the cartridge a little bit at a time and test the button. You may also want to clean the connections - with the battery off, using a swab with isopropyl alcohol, clean the bottom of the cartridge as well as the chamber on the battery where the cartridge sits.
If you are still unable to use the cartridge as expected, feel free to return to the store with your receipt and the battery and cartridges and we will be happy to assist with an exchange. Skip the line and go directly to the door and let staff know why you have returned. They will be happy to get you to the right register to clear up this issue.
14 Batteries, Devices & Accessories – Troubleshooting
There are some non-medicated products we are able to troubleshoot and exchange at the dispensary. For some other products, you will have to work directly with the company.
01 How do I get started?
02 Is there a guide for choosing the best product for me?
03 I have this disease – help me choose?
While we cannot provide medical advice, we do try to work with patients on symptom relief and provide helpful information based on anecdotal notes from our patients. Every person is different, and various therapies might be effective for one person but provide a different experience for another.
The best course of action for you to take is to talk to your health care provider - either your primary care physician, or a doctor who specializes in cannabis treatment. We have many in Massachusetts which can be found on our "doctor map" at http://www.netacare.org/map.
We also encourage you to research online for this information. Using your specific cancer and 'cannabis' as key words, you may find many articles, both anecdotal and scholarly that may help you in understanding what type and mode of use may be right for you. From there, you can view our online menu to see if we have similar products available for recreational patrons.
04 How much medical marijuana am I allowed to purchase?
MA law allows a registered patient to purchase up to 10 ounces for his/her medical use in a period of 60 days. Additionally, there are no NETA-imposed purchasing limits for medical patients.
05 Can I see my purchase history?
There are a couple of ways to check out your purchase history – the first is to log into your Mass CIP account and click on the “My Purchases" link. This will show you a complete list of everything you have purchased. Besides this, you can get this information by visiting NETA or giving us a call at either dispensary (Northampton: 413-727-8415; Brookline: 617-841-7250.)
06 I’m going to make an adult use purchase, what information of mine do you retain?
Your privacy is important to us. MA regulations restrict dispensaries from retaining more information than necessary to complete a sale. Simply put, NETA does not store or ask for any personal of identifying information for adult use marijuana purchases. For your piece of mind, our ID scanners do not store any personal identifying information. Once your ID is validated, the only information saved by our scanners is state/country/city and age.
07 My registration has been approved and I have received my temporary, paper Program ID card. Am I able to visit?
Yes. Once your registration has been approved and you are able to print your temporary Program ID you may visit us. Just note that temporary ID will expire 4 weeks from the date that your registration is approved.
08 Do you have any new programs for new patients? Do you have any discount programs?
Click here to learn more about NETA's New Patient Program, Referrals Program and Financial Hardship Program.
09 Can I travel with my medicine?
Yes, just in Massachusetts. Because of Federal Laws as well as MA DPH regulations, it is currently illegal to cross any state lines in any form of transportation with your medicine.
10 Do you have any charity drives happening?
Generally, both of our dispensaries host drives. Our Northampton location primarily serves Western MA communities and organizations, while our Brookline location focuses on groups in Eastern MA. The best way to see what drives are currently happening is to check out our announcement bar on the NETA Cares page. Medical patients are able to contribute items for a one-time 10% off coupon.
01 Where do NETA products come from?
We produce 100% of our products in-house at our production facility in Franklin, MA. From seed to patient, we do it all here in Massachusetts.
02 Are all of your plants grown from seed?
Yes, we began with our initial germination, as per CCC regulations. We continue our cultivation through cloning.
03 What does TAC stand for?
TAC stands for Total Assayable Cannabinoids, also referred to as Total Active Cannabinoids. It is the sum of all tested cannabinoids in each specific batch of flower. This includes: THC, THCA, CBD, CBDA, CBC, CBG, and CBN.
01 I have my medical recommendation from another state. Can I use it to purchase medicine in MA?
Only patients and caregivers who are registered with the MA Cannabis Control Commission will be permitted to visit dispensaries to purchase marijuana for medical use.
Patients from out of state can still visit NETA to make a purchase. Be sure to bring your state-issued ID showing you are 21-years or older. Of note, out-of-state patients will be subject to the adult use 20% tax.
02 When are you open?
NETA Brookline is open 10am-10pm Monday – Friday, 9am-10pm Saturday-Sunday. Our address is 160 Washington St. Brookline, MA. To learn about the easiest ways to travel to this dispensary, click here.
NETA Northampton is open 8:00am-10:00pm, 7 days a week. Our address is 118 Conz St. Northampton. We have tons of parking and are right off of 91. To learn about the easiest ways to travel to this dispensary, click here.
NETA Brookline and NETA Northampton both offer walk-in service for all registered, qualifying MA patients. Both locations are also open to adults that are 21-years and older. Be sure to bring your valid, government-issued ID.
NO APPOINTMENT NECESSARY. Just come on by.
03 Are you open on holidays?
NETA is open every day of the year except for Thanksgiving and Christmas Day.
04 What do I need to bring when I visit NETA?
If you're a qualified registered patient, just bring your patient registration card (or your valid temporary printout) AND your valid government issued photo ID. New patients will fill out a few quick forms and then you're ready to make a purchase.
Adult Use: When visiting either of our locations, be sure to bring a valid, government-issued ID showing you are 21-years or older. For more information, click here.
05 How can I pay?
We accept cash as well as any debit or credit card that has a PIN. Most people know their debit card PIN but not everyone knows their credit card PIN. If you would like to utilize your credit card, we would encourage you to contact your credit card company to set up a PIN beforehand. Our system works like an ATM, so generally if your card works at an ATM, it should also work at our dispensary. And again, there is always cash. We do not accept Visa gift cards.
06 I am from out of state, can I make a purchase?
Any adult 21+ with a valid, government-issue ID can visit and purchase from either our NETA Northampton location or NETA Brookline location, including those who live out of state. Additionally, all Adult-use purchase limits are the same for both in-state and out-of-state customers.
Of Note: Although we are able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.
07 Are there lines today? What is the wait time?
We do expect that wait times will become shorter as the days go by, with weekends remaining busy for the time being. At present, Mondays through Wednesdays remain slower during the daytime. Lunchtime and after 4pm tend to see more business. If avoiding the line is a priority, we suggest using our Reserve Ahead web app. Note: This question is not updated with real times or waits.
08 I tried calling, but no one answered and I was unable to leave a voicemail.
We apologize for your not being able to get through by phone. We are experiencing an extremely high volume of calls for information, with the addition of Facebook and Instagram followers who can no longer use the social platforms as a primary way to communicate with us. We are currently working on a better solution for the phone calls. We appreciate your patience and understanding in the meantime. Feel free to email us at [email protected]
09 Is Adult Use (AU) mean the same thing as Recreational?
Yes, Adult Use means that anyone 21 or older is allowed to visit the dispensary with a valid state ID.
10 I am a medical patient with a medical ID from out of state – is MA reciprocal?
Massachusetts does not offer any reciprocal medical license and only residents of Massachusetts can register as a patient within the Medical Marijuana Program and purchase items marked only for our patients.
That said, any adult, 21+ with a valid ID, including those from out of state, may visit and purchase from our locations as an adult-use recreational customer. You can find information on our products and our menu here: netacare.org/reserveahead
Although we will be able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.
11 Reserve Ahead is down or isn’t working for adult use.
We apologize for the inconvenience! Our Reserve Ahead web app for both our Brookline and Northampton locations is available for both medical patients and adult use consumers about 1-hour before we open for the day. It is available for same-day purchases.
Sometimes, we receive an increased amount of orders on our adult use side (250+ orders), and have to temporarily disable Reserve Ahead to catch up with fulfillment. However, in these instances, our medical patients are still able to access Reserve Ahead with little to no interruption. We encourage you to keep checking back to the page every once and awhile.
12 I am unable to login or add items to my cart for some reason (adult use in Northampton + medical).
We apologize for the inconvenience! There may have been a glitch in our system. The best way to take care of this is to refresh your cache. Generally, this solves many issues. You can clear your cache by holding the Shift key plus clicking on the Refresh button on your browser. Another option you could try is opening Reserve Ahead in a different browser.
If after clearing cache, you find you are still unable to add product for Medical Only, please contact us here with your P#: [email protected]
13 I did not receive the confirmation email after I registered for Reserve Ahead (adult use in Northampton + medical).
Sometimes, various email services automatically sort our emails to you. Try checking your spam folder, or Promotions tab.
If you have not received any initial confirmation email, please submit another order. If the second order goes through, the first order was not processed. If you are unable to submit another order that means your first order is being processed, and you should receive an email soon. Occasionally, Reserve Ahead orders placed under a guest account are not received, this is an issue we are currently working on resolving.
If you still did not receive a confirmation email, you can give us a call or write us an email at [email protected]
14 What is happening? I heard NETA was acquired by Surrterra Wellness.
Surterra Wellness and NETA have entered into an agreement for Surterra to acquire NETA. We chose each other very carefully, as we wanted to ensure that our partnership would be one based upon an aligned set of values and reputable track records.
15 Who is Surrterra Wellness?
Founded in 2014, Surterra Wellness is one of the fastest growing health and wellness companies. With operations in Florida,Texas and Nevada, Surterra brings a broad portfolio of high-quality brands to meet the needs of individuals who choose the natural medical relief, wellness enhancing or lifestyle enjoyment benefits of cannabis products. Surterra offers a widevariety of medical, health and wellness products in multiple delivery options, including vaporizer pens, tinctures, oral sprays, topical creams, time released trans-dermal patches, and
soon-to-be-launched soft gels
16 What will happen for NETA in Massachusetts?
NETA will continue its operations at all levels in Massachusetts, including the availability of established brands - a continuity of service that is good news for MA patients, customers and community partners. Our patients remain our #1 priority, and this new partnership will be to their benefit. Both Surterra and NETA share a commitment to serve patients and customers with the best customer experience possible.
Last Updated at 1:31 PM