FAQ

A good place to start is our NETA Patient Handbook! Click here. Or visit us! Click here for our Brookline page. Click here for our Northampton page.

Adult Use? Be sure to browse our Adult Use info page!

We've gone ahead and created a guide to help you better understand our products and choose the best one for you. Click here to learn more about what NETA has to offer. Read Page 18 of our Patient Handbook for even more guidance.

While we cannot provide medical advice, we do try to work with patients on symptom relief and provide helpful information based on anecdotal notes from our patients. Every person is different, and various therapies might be effective for one person but provide a different experience for another.

The best course of action for you to take is to talk to your health care provider - either your primary care physician, or a doctor who specializes in cannabis treatment. We have many in Massachusetts which can be found on our "doctor map" at http://www.netacare.org/map.

We also encourage you to research online for this information.  Using your specific cancer and 'cannabis' as key words, you may find many articles, both anecdotal and scholarly that may help you in understanding what type and mode of use may be right for you. From there, you can view our online menu to see if we have similar products available for recreational patrons.

MA law allows a registered patient to purchase up to 10 ounces for his/her medical use in a period of 60 days. Additionally, there are no NETA-imposed purchasing limits for medical patients.

There are a couple of ways to check out your purchase history – the first is to log into your Virtual Gateway (VG) account and click on the “My Purchases" link. This will show you a complete list of everything you have purchased. Besides this, you can get this information by visiting NETA or giving us a call at either dispensary (Northampton: 413-727-8415; Brookline: 617-841-7250.)

Your privacy is important to us. MA regulations restrict dispensaries from retaining more information than necessary to complete a sale. Simply put, NETA does not store or ask for any personal of identifying information for adult use marijuana purchases. For your piece of mind, our ID scanners do not store any personal identifying information. Once your ID is validated, the only information saved by our scanners is state/country/city and age.

Yes. Once your registration has been approved and you are able to print your temporary Program ID you may visit us. Just note that temporary ID will expire 4 weeks from the date that your registration is approved.

Click here to learn more about NETA's New Patient Program, Referrals Program and Financial Hardship Program.

Yes, just in Massachusetts. Because of Federal Laws as well as MA DPH regulations, it is currently illegal to cross any state lines in any form of transportation with your medicine.

Generally, both of our dispensaries host drives. Our Northampton location primarily serves Western MA communities and organizations, while our Brookline location focuses on groups in Eastern MA. The best way to see what drives are currently happening is to check out our announcement bar on the NETA Cares page. Medical patients are able to contribute items for a one-time 10% off coupon.

We produce 100% of our products in-house at our production facility in Franklin, MA. From seed to patient, we do it all here in Massachusetts.

Yes, we began with our initial germination, as per CCC regulations. We continue our cultivation through cloning.

TAC stands for Total Assayable Cannabinoids, also referred to as Total Active Cannabinoids. It is the sum of all tested cannabinoids in each specific batch of flower. This includes: THC, THCA, CBD, CBDA, CBC, CBG, and CBN.

We (and all dispensaries in MA right now) are required by the CCC to have this pesticide warning because the labs are not able to fully test up to the standards the CCC has set.

Only patients and caregivers who are registered with the MA Cannabis Control Commission will be permitted to visit dispensaries to purchase marijuana for medical use.

Patients from out of state can still visit NETA to make a purchase. Be sure to bring your state-issued ID showing you are 21-years or older. Of note, out-of-state patients will be subject to the adult use 20% tax.

NETA Brookline is open 10am-10pm Monday – Friday, 9am-10pm Saturday-Sunday. Our address is 160 Washington St. Brookline, MA. To learn about the easiest ways to travel to this dispensary, click here.

NETA Northampton is open 8:00am-10:00pm, 7 days a week. Our address is 118 Conz St. Northampton. We have tons of parking and are right off of 91. To learn about the easiest ways to travel to this dispensary, click here.

NETA Brookline and NETA Northampton both offer walk-in service for all registered, qualifying MA patients. Both locations are also open to adults that are 21-years and older. Be sure to bring your valid, government-issued ID.

NO APPOINTMENT NECESSARY. Just come on by.

NETA is open every day of the year except for Thanksgiving and Christmas Day.

If you're a qualified registered patient, just bring your patient registration card (or your valid temporary printout) AND your valid government issued photo ID. New patients will fill out a few quick forms and then you're ready to make a purchase.

Adult Use: When visiting our Northampton location, be sure to bring a valid, government-issued ID showing you are 21-years or older. For more information, click here.

We accept cash as well as any debit or credit card that has a PIN. Most people know their debit card PIN but not everyone knows their credit card PIN. If you would like to utilize your credit card, we would encourage you to contact your credit card company to set up a PIN beforehand. Our system works like an ATM, so generally if your card works at an ATM, it should also work at our dispensary. And again, there is always cash. We do not accept Visa gift cards.

Any adult 21+ with a valid, government-issue ID can visit and purchase from either our NETA Northampton location or NETA Brookline location, including those who live out of state. Additionally, all Adult-use purchase limits are the same for both in-state and out-of-state customers.

Of Note: Although we are able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.

We do expect that wait times will become shorter as the days go by, with weekends remaining busy for the time being. At present, Mondays through Wednesdays remain slower during the daytime. Lunchtime and after 4pm tend to see more business. If avoiding the line is a priority, we suggest using our Reserve Ahead web app. Note: This question is not updated with real times or waits.

We apologize for your not being able to get through by phone. We are experiencing an extremely high volume of calls for information, with the addition of Facebook and Instagram followers who can no longer use the social platforms as a primary way to communicate with us.  We are currently working on a better solution for the phone calls. We appreciate your patience and understanding in the meantime. Feel free to email us at [email protected]

Yes, Adult Use means that anyone 21 or older is allowed to visit the dispensary with a valid state ID.

Massachusetts does not offer any reciprocal medical license and only residents of Massachusetts can register as a patient within the Medical Marijuana Program and purchase items marked only for our patients.

That said, any adult, 21+ with a valid ID, including those from out of state, may visit and purchase from our locations as an adult-use recreational customer. You can find information on our products and our menu here: netacare.org/reserveahead

Although we will be able to serve any adult who is 21 years or older, including those from out of state, it remains federally illegal to cross state lines with cannabis. As such, all medicated product purchased in Massachusetts is meant to be used responsibly within the state.

We apologize for the inconvenience! Our Reserve Ahead web app for both our Brookline and Northampton locations is available for both medical patients and adult use consumers about 1-hour before we open for the day. It is available for same-day purchases.

Sometimes, we receive an increased amount of orders on our adult use side (250+ orders), and have to temporarily disable Reserve Ahead to catch up with fulfillment. However, in these instances, our medical patients are still able to access Reserve Ahead with little to no interruption. We encourage you to keep checking back to the page every once and awhile.

We apologize for the inconvenience! There may have been a glitch in our system. The best way to take care of this is to refresh your cache. Generally, this solves many issues. You can clear your cache by holding the Shift key plus clicking on the Refresh button on your browser. Another option you could try is opening Reserve Ahead in a different browser.

If after clearing cache, you find you are still unable to add product for Medical Only, please contact us here with your P#: [email protected]

Sometimes, various email services automatically sort our emails to you. Try checking your spam folder, or Promotions tab.

If you have not received any initial confirmation email, please submit another order. If the second order goes through, the first order was not processed.  If you are unable to submit another order that means your first order is being processed, and you should receive an email soon.  Occasionally, Reserve Ahead orders placed under a guest account are not received, this is an issue we are currently working on resolving.

If you still did not receive a confirmation email, you can give us a call or write us an email at [email protected]

Surterra Wellness and NETA have entered into an agreement for Surterra to acquire NETA. We chose each other very carefully, as we wanted to ensure that our partnership would be one based upon an aligned set of values and reputable track records.

Founded in 2014, Surterra Wellness is one of the fastest growing health and wellness companies. With operations in Florida,Texas and Nevada, Surterra brings a broad portfolio of high-quality brands to meet the needs of individuals who choose the natural medical relief, wellness enhancing or lifestyle enjoyment benefits of cannabis products. Surterra offers a widevariety of medical, health and wellness products in multiple delivery options, including vaporizer pens, tinctures, oral sprays, topical creams, time released trans-dermal patches, and
soon-to-be-launched soft gels

NETA will continue its operations at all levels in Massachusetts, including the availability of established brands - a continuity of service that is good news for MA patients, customers and community partners. Our patients remain our #1 priority, and this new partnership will be to their benefit. Both Surterra and NETA share a commitment to serve patients and customers with the best customer experience possible.